Terms and Conditions & Cancellation Policy

Version: August 2026

Courtesy translation. This English text is provided for your convenience only. The legally binding version is the German version; in case of any discrepancy, the German version prevails.

§ 1 Scope, provider

These Terms and Conditions apply to all contracts for the creation and provision of personalised audio stories concluded via the website silbenwald.de between NetBoosting GmbH, Zeilweg 44, 60439 Frankfurt am Main, Germany (“Silbenwald”, “we”) and consumers (“customer”). Contact: hello@silbenwald.de.

§ 2 Subject of the contract: individually created digital content

Silbenwald creates individual audio stories for children to order. Each story is produced specifically and once, based on the customer’s details (in particular the child’s name, age group, occasion, theme, chosen narrator voice and optional free-text details). The stories are digital content not supplied on a tangible medium. No physical delivery takes place.

§ 3 Creation with artificial intelligence (transparency under the AI Act)

The audio stories (text and voice recording) and parts of the illustrations used on the website are generated with the help of artificial intelligence and editorially prepared by us. We expressly point this out in accordance with Art. 50 of Regulation (EU) 2024/1689 (“AI Act”); the content is labelled accordingly. Where technically available, the systems used also add machine-readable markings to the content.

§ 4 Conclusion of contract

The presentation of offers on the website is not a binding offer but an invitation to order. By completing the ordering process (for paid packages: by clicking the order button that obliges payment and completing payment via Stripe or PayPal), the customer submits a binding offer. The contract is concluded with the order confirmation by email or when creation of the story begins. The first story per email address is free of charge; these Terms apply to it accordingly.

§ 5 Prices, packages, payment

The prices displayed on the website at the time of ordering apply, including statutory VAT. Packages (e.g. single story, three-pack, quarter) unlock the stated number of wish stories; a package ends when all included stories have been used — it does not renew automatically and is not a subscription. Payment is made via the payment service providers Stripe or PayPal.

§ 6 Provision, rights of use

The finished story is made available promptly after creation via an email link for listening and as an MP3 download (download link valid for at least 24 months, thereafter available again on request). The customer receives a simple, non-transferable right of use for private, non-commercial use within their own family, including transfer to private playback devices (e.g. Toniebox with Creative Tonie, Yoto, MP3 player). Public performance, redistribution, commercial use or resale are not permitted.

§ 7 Right of withdrawal and its expiry for individually created content

Consumers generally have a statutory 14-day right of withdrawal for distance contracts (see cancellation policy below). Please note, however: our stories are individual, made-to-order productions whose creation begins immediately after ordering and incurs real costs. Therefore, during the ordering process we obtain your express consent that we begin creation and provision immediately — before the withdrawal period has expired, together with your acknowledgement that your right of withdrawal expires once performance begins (§ 356 (5) German Civil Code, BGB). After creation has begun, a return or refund is therefore excluded. Without this consent, we only begin creation after the withdrawal period has expired.

Cancellation policy

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us (NetBoosting GmbH, Zeilweg 44, 60439 Frankfurt am Main, Germany, email: hello@silbenwald.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. an email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.

Expiry of the right of withdrawal: In the case of a contract for the supply of digital content not supplied on a tangible medium, the right of withdrawal expires if we have begun performance of the contract after you have expressly consented to us beginning performance before the withdrawal period has expired, and you have acknowledged that you thereby lose your right of withdrawal once performance begins (§ 356 (5) BGB).

§ 8 Warranty for digital products, pronunciation correction

The statutory warranty rights for digital products (§§ 327 et seq. BGB) apply. In addition: if your child’s name is mispronounced in the story, we will recreate the affected story free of charge after notification to hello@silbenwald.de. As the content is generated individually, individual wordings may differ in a new production; plot, theme and chosen voice are retained.

§ 9 Availability, delivery time

Creating a story usually takes a few minutes but may take longer in exceptional cases (e.g. high load on the systems used). Should creation fail, we will inform you by email and deliver subsequently or refund amounts already paid for services not rendered.

§ 10 Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. In cases of slight negligence we are liable only for breach of essential contractual obligations (cardinal obligations), limited to the foreseeable damage typical for the contract. Liability under the German Product Liability Act remains unaffected.

§ 11 Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; towards consumers this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of the country of their habitual residence. Should individual provisions of these Terms be invalid, the remainder of the contract remains valid.